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The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results, by Tracy Maylett Matthew Wride
Get Free Ebook The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results, by Tracy Maylett Matthew Wride
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Review
"Maylett and Wride have plowed through tens of thousands of cases, figured out what actually tips the scale of engagement, and are now sharing what you can do to attract and retain top performing employees by building the right employee experience for your organization."Â - From the Foreword by Kerry Patterson, Co-Author of the New York Times bestseller, Crucial Conversations.Â
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From the Inside Flap
Ever Notice How Companies with the Best Service Also Have the Happiest Employees? That's No Accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the "Expectation Gap" Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one.
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Product details
Hardcover: 240 pages
Publisher: Wiley; 1 edition (January 30, 2017)
Language: English
ISBN-10: 9781119294184
ISBN-13: 978-1119294184
ASIN: 1119294185
Product Dimensions:
6.5 x 1.1 x 8.9 inches
Shipping Weight: 13.4 ounces (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
86 customer reviews
Amazon Best Sellers Rank:
#37,640 in Books (See Top 100 in Books)
This book was very straightforward. The Organizational effectiveness and behavior topics are written professionally, and are backed up with a variety of case studies and sources that lend validity to the book. I'm in a minor leadership position in a group I work with, and I've used a lot of the concepts from this book: specifically, the MAGIC concepts and how a proper psychological contract should be formed. It's helped my team members and I become much more effective in a short amount of time, by only changing a couple of the variables that influence effectiveness. I'm not going to sell this book: it's an incredible textbook on how to make an organization work impeccably. Just as Aldi has the Handbook of operations, I would use this book at the handbook of Employees.
I enjoy the book and the concepts it teaches about leadership and organizational structure. I find that understanding the idea of expectation alignment and the psychological contract that is formed between employers and employees to very applicable to all business settings. I also, like many on here, enjoyed the MAGIC acronym that summarizes key points to be able to help employees become engaged and stay engaged in your organization. Not only is it beneficial knowledge for managers and leaders, but also for employees so we can recognize why we might not feel engaged in our organizations and how we might be able to change that. The only reason I don't give it 5 stars is because I feel it can be a repetitive read. I found myself thinking "Okay, okay, I get it. Let's move on to the point" more than once.
The most important section of this book for me was about the three contracts in any relationship: transactional, brand, and psychological. Before, I viewed the transactional contract as the only contract and it is extremely important as the foundation for my experience at a job. However, the fulfillment of my psychological contract has made the biggest difference in my engagement at my current job and disengagement at other jobs. I didn’t know that this was the difference until learning about it in this book.The only beef I had was that the writing style tended to be overly repetitive. That being said, the repitition was done deliberately to emphasize, and re-emphasize the major points of the author.
I will recommend this book to other corporate trainers, HR directors and leaders I work with. Practical advice with clear and relevant examples. A worthy investment of your time and money.Other reviewers have provided excellent detailed summaries of the book. I am simply adding my 5 star vote to express my opinion and gratitude for the work that the authors have done here. This book will advance the discussion about the evolving relationship between companies and employees. The three chapters about the Brand Contract, the Transactional Contract and the Psychological contract are treasures worth savoring. I have not found another book that clarifies these concepts as well as the authors have here.
I would recommend this book to anyone who is seeking to gain greater perspective on his/her current or future business working environment.While the book is geared towards managers and executives who have greater capability to implement change in their workplace, it can also be a powerful tool for any employee who is seeking better engagement in their job or has aspirations of future leadership roles.The concepts discussed in the book are easy to understand and apply because of the inclusion of many real-world comparisons and case studies that allow for deeper analysis.
This book is a great read if you're looking to better understand how to keep your employees engaged and increase productivity. I found the acronym MAGIC very interesting, it changed my perspective on what employees are looking for in a job. After reading this book I learned that employees want to do more than just punch the clock and show up to get paid, they want to be engaged in their work and make a meaningful difference! I also particularly enjoyed the concept of the three contracts that are present in any relationship. I found this very interesting, especially the psychological contract that exists whether we know it or not. This book teaches you how to recognize and deal with the contracts created between employee and employer. I feel that I have the knowledge to create a better work environment for employees if I am ever in a position to do so. The book was written in a personable way, it held my attention and had great examples and real world applications for the concepts. I would absolutely recommend to anyone!
MAGIC—Meaning, Autonomy, Growth, Impact, Connection. These concepts about the factors of creating employee engagement within an organization have helped me to understand why I have hated working at some of my previous jobs, and why I have fully enjoyed others. I could never nail it down myself, but thanks to this book, I have a better understanding of myself and what I want to seek in a future career for myself, and how to get those around me to engage in organizations I care about. By helping others find meaning in what they do, giving them autonomy in doing their job, which allows them to grow and feel that they have an impact, they will create connection with the company and customers. This leads to a happy employee, a happy organization, and a happy customer. And that is the definition of success!
This book is masterful in teaching what maximizes an employee's working capacity and performance. Between "MAGIC", Motivation Theory, and the study of Organizational Effectiveness and Change, Maylett takes a new perspective on what what it means to be engaged in the workplace.The book uses dozens of real-life examples of the principles taught. He breaks down several misconceptions about the workplace in every chapter and uses case study after case study to prove what is truly effective, and what is not. I recommend this book to any and every company who wants more out of their employees, as well as employees who want better work ethic and passion in their careers.
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